With LogMeIn Rescue, Microsoft support engineers can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software. Microsoft support uses the Enterprise version of LogMeIn Rescue as the Remote Desktop Assistance tool to troubleshoot and resolve customer issues. Note: LogMeIn (LMI) Rescue is a 3rd party remote assistance product that is currently used to provide remote support to Microsoft customers. LogMeIn is the remote assistance solution for non-Windows 10 users and an alternative/backup solution for Windows 10 users.
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